Journalartikel - Wissenschaftlicher Artikel | 2023

How can Customers Cope with Cognitive Demands of Professional Services? The Role of Employee Coping Support

Autor*innen

Garbas, Janina ; Blaurock, Marah ; Büttgen, Marion ; Ates, Zelal

Zeitschrift

Psychology & marketing

DOI

10.1002/mar.21788

Weitere Details

Sprache

englisch

Darstellungsform

Text

Seitenbereich

1 - 21

Schlüsselwörter

cognitive demands , coping , customer engagement , customer participation stress , frontline employees , professional services , transactional stress theory

Zitierstile

Garbas, J., Blaurock, M., Büttgen, M., & Ates, Z. (2023). How can Customers Cope with Cognitive Demands of Professional Services? The Role of Employee Coping Support. Psychology & Marketing, 1–21. doi:10.1002/mar.21788

In die Zwischenablage kopieren

Garbas, J., Blaurock, M., Büttgen, M. and Ates, Z., 2023. How can Customers Cope with Cognitive Demands of Professional Services? The Role of Employee Coping Support. Psychology & marketing, pp.1–21.

In die Zwischenablage kopieren

Garbas, Janina u. a. 2023. How can Customers Cope with Cognitive Demands of Professional Services? The Role of Employee Coping Support. Psychology & marketing 1–21.

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Zitierstile

In die Zwischenablage kopieren

Garbas, Janina u. a. 2023. How can Customers Cope with Cognitive Demands of Professional Services? The Role of Employee Coping Support. Psychology & marketing 1–21.

In die Zwischenablage kopieren

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American Psychological Association 6th edition (DOI)

Anglia Ruskin University - Harvard

Gesellschaft für Bildung und Forschung in Europa - Harvard